Introduction to the Hotel
Nestled on the serene Kohala Coast of Hawaii’s Big Island lies Kona Village Resort, a destination where luxury intertwines with a rich cultural tapestry and a legacy of education and stewardship. This enchanting retreat, born from the adventurous spirit of Johnno Jackson in the late 1930s, transcends the conventional hotel experience. In 2011, Kona Village faced a pivotal moment when a tsunami inflicted significant damage, yet this only marked the beginning of its remarkable rebirth. Today, it’s not just a resort; it’s a living chronicle of history, nature, and the enduring spirit of the Hawaiian Islands. The depth of its history is so vast and fascinating that it has inspired a separate post dedicated entirely to its storied past. HERE
First Impressions and Arrival Experience
Gone are the days when reaching Kona Village necessitated a rugged 4-wheel drive adventure. Accessibility has significantly improved, making the journey to the resort straightforward and surprisingly swift. Whether you rent a car or arrange for a pick-up, the drive from Kona Airport is a mere 20 minutes, a delightful prelude to the paradise that awaits.
Our visit in December 2023 came just months after Kona Village’s grand reopening in July. Despite its recent revival, the resort exuded a sense of established grace, as if it had been welcoming guests for years without interruption. Our arrival was marked by a moment of anticipation as we approached the closed gate. A brief exchange of our last name with the attentive guard, and we were welcomed into an enclave of tranquility.
The drive towards the welcome hale was an experience in itself. The road unfurled through lush landscapes, leading us to an open, airy space where a sense of relaxation enveloped us. It felt like crossing a threshold into a world where time slows down, and every care dissipates in the gentle Hawaiian breeze. This was the beginning of our journey into the heart of Kona Village, where the spirit of Aloha is not just a greeting but a way of life.
Check-In Process and Staff Interaction
Upon arriving at the check-in hale, a term in Hawaiian for ‘house’ or ‘building’, we were immediately enveloped in the resort’s renowned hospitality. Greeted with open arms and adorned with traditional leis, both Chandler and I instantly felt the welcoming spirit of Kona Village.
Handing over our car keys to Shannon, we were assured of seamless service as he promptly took charge of unloading and transporting our luggage. We were then escorted to a plush couch, a gesture that felt more like an invitation to relax in a friend’s living room than a formal check-in procedure.
As we settled in, the staff prepared our check-in paperwork, and to our pleasant surprise, we were offered complimentary drinks named ‘Whipped Good’. This delightful concoction, blending alcohol with pineapple juice, honey, and lemon, was an exquisite start to our stay. Not to leave Chandler out, the resort thoughtfully provided a non-alcoholic version, ensuring everyone could enjoy the unique refreshment.
The check-in was smooth and efficient, focusing on verifying our stay details and introducing us to our hale. Post check-in, Shannon, ever the gracious host, invited us onto a cart for an informative tour of the property. He expertly navigated us through the lush grounds, pointing out the two on-site restaurants and key locations. This personalized tour was not just about orientation; it was an immersive introduction to the soul of Kona Village, setting the stage for an unforgettable stay.
Room and Accommodations
Our booking through the Fine Hotels and Resorts program via our American Express Platinum card, came with a complimentary upgrade which landed us in Hale 41. This particular hale boasted views of the sunrise cresting over the mountains, a spectacle that made the morning a little better.
Hale 41, while adjoined to the main suite Hale 42, offered ample space and comfort for Chandler and me. Upon entering our room, we were greeted with a bottle of Petit Royal Sparkling wine, a welcome treat that I indulged in with pleasure. Accompanying the wine was a mini wedding cake, a thoughtful gesture, although, admittedly, it didn’t quite suit our tastes.
The room itself left no room for complaint, striking a perfect balance between luxury and comfort. Due note that you will not find any TVs in any of the Hales in Kona Village. The only minor hiccup was the absence of bicycles, which we noticed many other guests had at their doors. This made exploring the expansive property a bit more foot-intensive. Given our relatively short stay, we chose not to raise this issue with the staff, preferring to immerse ourselves in the beauty of the resort on foot.
In essence, our accommodation at Kona Village not only met but exceeded our expectations, offering a sanctuary of peace with great views and an ambiance that resonated with both comfort and elegance
Breakfast and Dining Experience
Breakfast at Moana Restaurant
Breakfast at Kona Village was served at the Moana Restaurant. It’s important to note that, while the setting was picturesque, the prices were on the higher side. Fortunately, our stay included breakfast through the Fine Hotels and Resorts program. For my meal, I chose a matcha latte and the Kalua Pork & Ulu Fired Cake, while Chandler opted for the truffle fried egg sandwich, fresh squeezed POG juice and a side of hash browns.
The service was commendable, but the meal itself didn’t quite meet our expectations. Chandler found her sandwich a bit too greasy, with the hash browns emerging as her preferred item. My own dish, labeled as Kalua pork, was more an eggs benedict on potato cakes rather than the expected pulled pork over eggs. The experience left us wishing for more traditional breakfast options like pancakes or waffles, possibly accompanied by a protein like pulled Kalua pork.
Lunch at Kahuwai Cookhouse
Lunch presented a different experience. We dined at the Kahuwai Cookhouse, known for its BBQ-inspired cuisine. On Shannon’s recommendation, I requested the braised short ribs, not typically on the lunch menu, and was pleasantly accommodated. Though the dish carried a hefty price tag of over $50, it was generously portioned, easily enough for two. Chandler, satisfied with her previous experience, chose the cookhouse burger again.
Dinner at Talk Story Bar
For dinner, we settled at the Talk Story Bar, renowned for being the closest bar to the shore on the Big Island. The bar offers an interesting dining option – depending on the busyness of the Moana Restaurant and Kahuwai Market, guests can order from these menus while seated at the bar. Chandler ordered the burger, while I ventured into the Sticky Pork Ribs and Fries. This meal was a pleasant experience, as this was right after we check in on the first day.
In summary, Kona Village offers a variety of dining experiences to suit different times of the day. Breakfast is served at the Moana Restaurant, where the ambiance is delightful, though the meal offerings could be more aligned with traditional expectations. For lunch, guests have the choice of the Talk Story Bar, Kahuwai Cookhouse, or the Shipwreck Pool & Bar (11am – 4:30pm), each offering a distinct menu and atmosphere. Dinner options include dishes from either the Moana Restaurant or the Kahuwai Cookhouse. Additionally, there is the convenience of in-room dining for those who prefer a meal in the privacy of their hale, though we chose to dine out to enjoy the live serenade of ‘The Duke’ with his ukulele, which added a special touch to our evening meal experience.
Alcohol
Turning our attention to the alcoholic offerings, Kona Village’s bartenders certainly showcase their skills with an array of tantalizing drinks. However, it’s worth noting that the price tags on these beverages might give pause to the more budget-conscious guest.
During a chat with Shane, one of the bartenders, I gained some insider knowledge for those looking to maximize their spending. He recommended Conrad’s Mai Tai as the best value for money. Interestingly, Shane shared a bit of history about this iconic drink. The original Mai Tai recipe called for a generous 6oz of alcohol. However, in line with modern regulations limiting a single serving to no more than 5oz of alcohol, the recipe has been slightly modified. Despite this adjustment, the drink still packs a punch and retains its flavorful charm. The non alcoholic drinks are quite good too, thanks Greg!
Shane also mentioned that Conrad’s Mai Tai was a popular choice back in the days when Kona Village was an all-inclusive resort. Guests often opted for this ‘mighty’ Mai Tai, as it offered a lasting experience, aligning with the laid-back, leisurely pace of the resort. This little nugget of history not only speaks to the drink’s potency but also to the evolving nature of Kona Village’s offerings over the years.
Amenities and Facilities
The range of amenities and facilities at Kona Village pleasantly surprised me. One of the thoughtful touches was the inclusion of a daily events calendar, allowing guests to plan their day with ease. The variety of activities ranged from yoga to fishing and canoeing, with most of them conveniently included in the stay. This made it easy to indulge in different experiences without worrying about additional costs. They even had a kids club where you could drop off the little one for a couple of hours.
The resort also offered complimentary use of most of the water equipment, which was a delightful bonus. I took advantage of this by going paddleboarding, while Chandler enjoyed snorkeling. The accessibility and variety of these activities added a sense of adventure and relaxation to our stay.
However, if I were to recommend just one activity from the weekly activities sheet, it would undoubtedly be the Kona Village Tour. Led by Kumu Welu, the resort’s cultural advisor, this tour was an enlightening journey through the resort. Her expertise and deep knowledge of the area brought the history and archaeological sites of the resort to life, offering a deeper appreciation of the Kona village. This tour wasn’t just informative; it was a journey that connected us more intimately with the essence and history of the village.
Asaya Spa
Our stay at Kona Village was further enhanced by the inclusion of a $250 spa credit, a perk of booking through the FHR program. Initially, I was concerned about not being able to utilize this benefit due to our schedule. However, Mary, one of the staff at the spa, informed me that they could extend our checkout time, allowing us to use the credit. This flexibility was greatly appreciated and added to the overall positive experience.
The spa itself was a haven of tranquility and could easily stand as a separate facility. It boasted an array of amenities including a hot tub, cold plunges, a sauna, steam rooms, and showers. These facilities were accessible even after checking out of our room, providing a perfect opportunity to freshen up after enjoying the beach, right before leaving the resort.
With the spa credit, I booked a 60-minute massage, which was nearly fully covered by the credit. The massage was a blissful experience and just what i needed thanks to Hama, adding a layer of relaxation to our stay. Given the popularity of the spa services, I would advise booking appointments early. I was fortunate to secure a last-minute slot, but to ensure availability, earlier booking is recommended.
Location and Accessibility
Kona Village’s location strikes a perfect balance between seclusion and accessibility. Nestled just 20 minutes away from the airport and a mere 30-minute drive from the town of Kona, the resort is conveniently situated. Its proximity to local attractions adds to its appeal. For instance, the stunning Waipio Valley, known for its breathtaking landscapes, is just an hour and a half drive away, making it an easily accessible day trip destination.
Despite the wealth of activities and amenities within the resort, I would recommend renting a car for the duration of your stay. This not only allows for effortless trips into Kona town but also provides the flexibility to explore dining options beyond the resort. Speaking of dining, one of our favorite off-resort restaurants was Merriman’s Big Island in Waimea. While it’s a bit pricey, the culinary experience there is well worth it.
Having a rental car opens up a world of possibilities, from exploring local markets and shops in Kona to discovering hidden gems along the coast. It ensures that guests can fully immerse themselves in the rich culture and natural beauty of the Big Island, making their stay at Kona Village even more memorable.
Overall Atmosphere and Clientele
The room rates at Kona Village are undoubtedly a factor in shaping the guest profile at the resort. During our stay, it was apparent that the resort caters to a clientele with a penchant for luxury and exclusivity. This was evidenced by the presence of nannies caring for children, suggesting that many guests are affluent families seeking a high-end vacation experience.
Kona Village strikes a delicate balance between being a family-friendly destination and a serene getaway for adults. With multiple honeymooners there during our stay. The resort is thoughtfully designed with separate pool areas for children and adults, allowing for both family fun and tranquil adult relaxation. This layout ensures that guests seeking a quiet escape can find their haven, while families can enjoy their time without restraint.
The atmosphere at Kona Village carries an air of understated luxury. Throughout our stay, I found myself occasionally scanning the crowd, half-expecting to recognize a familiar face from the world of the rich and famous. Overheard conversations often revolved around extravagant travels or business ventures, reminiscent of scenes from shows like ‘The White Lotus’. This environment, while luxurious and exclusive, still maintained a welcoming and relaxed vibe, making it a unique destination for those who appreciate the finer things in life, but in a more subdued, less ostentatious setting.
Value for Money
In assessing the value for money at Kona Village, it’s important to set the right expectations. I won’t claim that this is a bargain destination; the resort caters to those who are willing to pay a premium for a certain level of luxury and peace of mind. The starting price of nearly two thousand dollars per night is certainly steep, and while it may not be a universally ‘great value’, it does offer a unique experience.
What you’re paying for at Kona Village is not just a room or standard resort amenities. It’s the assurance of a comprehensive family vacation where every member, from the youngest to the oldest, finds something engaging. This means that as a parent or guardian, you can genuinely unwind knowing that the resort’s environment is both entertaining and safe for your family.
Despite the high price point, I was intrigued to learn that, within just six months of reopening, the resort has seen guests returning multiple times. This speaks volumes about the loyalty and love that guests have for Kona Village. Many of these repeat visitors, referred to as ‘legacy guests’ by the staff, used to visit annually before the tsunami. Their return underlines the sense of tradition and emotional connection that guests have with this place.
The pricing spectrum at Kona Village is broad, with the presidential suite reaching an eye-watering rate of over 40 thousand dollars per night. On the bright side, this option comes with the luxury of having your own Kona Village butler, catering to every need. Before you ask I already did, this suite has already seen occupancy since the resort’s reopening.
In conclusion, while the cost of a stay at Kona Village is high, it’s a price that some are willing to pay for an exclusive, all-encompassing resort experience. It’s a splurge that can be justified for a special, once-a-year family retreat, provided it fits within your budget. The essence of Kona Village is not just in its luxury but in the memories and traditions it helps create for its guests.
How I Booked
Now, regarding how I booked my stay, I opted for a one-night trial to experience what Kona Village is all about — a chance to ‘drink some of the Kona Village Kool-Aid,’ so to speak. Paying two thousand dollars outright for a single night would have probably been a non-starter for me. However, I found that having the American Express Platinum card offered a more feasible option. I was able to book the night and redeem it with points. While it’s not the best value at 1 cent per point, I had enough points to spare, and it felt worth spending 150,000 points plus $500 to check out the hotel.
As a side note, if you do have the American Express Platinum card, I highly encourage looking into booking your stay through the Fine Hotels and Resorts program. Through this program, you’ll receive complimentary breakfast, a room upgrade when available, a $100 resort credit, late check-out, and potentially promotional amenities like the $250 spa credit.
Personal Highlights and Lowlights
Highlights
Reflecting on our time at Kona Village, there were several unforgettable moments that stand out as highlights. One of the most memorable experiences was snorkeling, where we had the incredible opportunity to see multiple turtles up close. It was a truly magical encounter with nature that we won’t soon forget.
Another highlight was taking the tour of Kona Village. Learning about the history and cultural significance of the resort brought a deeper connection and appreciation for our surroundings. The resort’s ability to provide a luxurious experience without feeling overdone or gimmicky also added to the positive aspects of our stay.
Lowlights
On the other hand, there were a few lowlights that tempered our experience. As someone with a shellfish allergy, and with my wife being somewhat picky with her food choices, we found our dining options to be somewhat limited. This did pose a challenge for us during meal times. In the spa I wish the sauna would get hotter, there was no way to control the temperature to make it warmer. Additionally, the absence of a fan in the bathroom in our hale was a minor inconvenience that we noticed during our stay. Finally we loved the beach tote that we received but noticed some where embroidered with guests initials and ours weren’t.
In summary, while Kona Village offered many unique and enjoyable experiences, certain aspects like the food choices and room amenities could be improved for a more inclusive and comfortable experience for all guests.
Conclusion and Recommendation
In conclusion, when asked whether I would recommend Kona Village to a family member or relative, my answer is a resounding yes, but with a specific caveat. I strongly advise securing a rental car for the duration of the stay. The charm and magic of Kona Village are undeniable, but I feel that after the third day, the urge to explore beyond the resort becomes quite strong, particularly for more varied dining options.
Kona Village has a unique allure that I can see appealing greatly to families, making it a desirable destination for an annual retreat. The resort offers a blend of relaxation, cultural richness, and a range of activities that can keep guests of all ages engaged and entertained. However, the ability to venture out and experience the wider culinary and cultural offerings of the Big Island enhances the overall experience, preventing any sense of monotony and enriching your Hawaiian adventure.
So, for those considering Kona Village, it’s a wonderful choice, especially if you’re prepared to intersperse your resort stay with a few exploratory trips around the island. This approach can truly offer the best of both worlds – the exclusive, tranquil luxury of Kona Village and the vibrant, diverse experiences that the Big Island of Hawaii has to offer.
Tips for Future Guests
- Pack a couple books or your laptop because there are no Tvs
- Bring your own snorkel gear and sand shoes because sea urchins can be found on the coral
- Make sure to rent a 4×4 car, you’re not allowed in some areas of the island without it
- You can order half portions of the breakfast menu in just you or you and your spouse
- You don’t have to be a guest to use the beach so you can come back any day after you checkout to use it since all beaches are public in Hawaii
Photographic Journey
